Koken warrants that each product sold shall be free from defects in material and workmanship under normal application, use and service for the life of the product.
Ko-ken USA, LLC (“Koken”) prides itself on Ko-ken Tools’ life in the field and customer satisfaction. Koken warrants that each product sold shall be free from defects in material and workmanship under normal application, use and service for the life of the product. Ko-ken USA is not under obligation to warranty any tools that are still capable of performing the job for which they were intended. In order to validate a warranty, the requester has to be the initial purchasing customer of the tool. Warranty acceptance/review does not validate if a tool was abused or not. Ko-ken’s sole obligation under this warranty, at Ko-ken’s sole discretion, is to repair or replace, free of charge, any part or parts found to be applicable for warranty, provided that the product (i) is delivered, postage prepaid, to Ko-ken USA, LLC, 10 Kidder Road, Chelmsford, MA 01824; (ii) has not been subject to ABNORMAL USE in any manner. Ko-ken USA is not liable for incidental, special or consequential losses, costs or damages incurred by buyers or others arising from the sale, warranty, handling or use of the product.
Visit https://kokenusa.com/pages/official-warranty for complete details.
Wondering How to Request a Warranty?
To request a warranty for your product, simply follow these steps:
1. Visit our website and go to the designated page: https://kokenusa.com/pages/official-warranty
2. Scroll down to the bottom of the page.
3. Fill out and submit the request form.
We appreciate your interest in our warranty services and look forward to assisting you with any product-related concerns.