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Help Center
Orders and Returns
Tool FAQS
Orders and Returns
Shipping
Cancellations and Returns
General FAQS
Orders and Returns
What is the Ko-ken Warranty?
Why Is My Order Backordered When It Was In Stock at Purchase?
Shipping
What are Ko-ken USA's Shipping Options?
Is Shipping Time Flexible?
How long does shipping usually take?
How long do orders for Foam usually take?
Why Orders May Not Ship Immediately After a Sale
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Cancellations and Returns
Can I request to cancel my order?
What is Ko-ken USA's Return Policy?