During peak shopping periods—such as promotional events, seasonal holidays, and special sales—order processing and shipping times may be longer than usual due to increased demand.
What to Expect
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Order Processing Time: Our fulfillment team processes orders in the sequence they are received. While we work hard to ensure timely shipping, slight delays may occur during high-volume periods.
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Backordered Items: If an item in your order is temporarily out of stock, the entire order will be held until that item is restocked.
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Partial Shipments: Prefer to receive your in-stock items sooner? You can request a partial shipment by reaching out to our support team at support@kokenusa.com.
Thank You for Your Patience
We appreciate your understanding and continued support of Ko-ken tools during these busy times. Our team is committed to getting your order to you as quickly and efficiently as possible.